Switch from Tickable
Move your events, ticket types and buyer lists, and switch on your renewal date.
1. Export from Tickable
Export your events with their ticket types and prices, your buyer lists, and a year of orders so you can see your own basket sizes.
2. Let the importer read it
The Import from Tickable reads the export into a draft: events, ticket types at your prices, and contacts with their consent. Nothing goes on sale until you say so.
3. Run a rehearsal
Copy one real event into a rehearsal event that buyers never see. Sell a test ticket, scan it at the door, refund it, and check the payout line. Delete the rehearsal when the door behaves.
4. Follow the four-week timeline
- Week 1: export, import, and connect your own payment account.
- Week 2: rehearsal with your door team.
- Week 3: put the next event on sale in NightHall.
- Week 4: close Tickable on your renewal date and archive the export.
5. Mind the renewal date
Plan the switch so the last Tickable event ends before the renewal. Events already on sale there are seen out there, because their buyers hold tickets.
Questions about switching from Tickable
Does switching cost anything?
No. There is no switching charge. The Data Act terms give you full export of your data with at most two months notice and a 30-day transition.
What happens to my buyer history?
It moves with you. Contacts, consent states and attendance come through the importer, so campaigns and presales keep working from day one.
Who holds the money during the switch?
Your own connected payment account, before and after. NightHall never holds sales proceeds, so there is nothing to transfer.