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How money moves

NightHall never holds your money. The processor holds it, and NightHall records the reference.

The five movements

  1. The buyer pays you, not NightHall

    Each sale is a direct charge on your own Stripe account, by iDEAL, card, Bancontact or wallet. You are the seller on every charge.

  2. NightHall takes its fee at sale

    The ticket fee is collected on the charge at the moment of sale. Whether you absorb it or pass it on as your own service fee in the first price is your choice.

  3. Stripe pays out to your bank

    There is no hold. Money reaches your bank within days, and the payout schedule is on your Money page before the first sale.

  4. A refund reverses the buyer's own charge

    A refund is a reversal against the original charge on your account, executed by Stripe. NightHall needs no bank details from a buyer, because it never pays one.

  5. An expired refund gets a fallback

    An iDEAL payment can only be refunded within 180 days. After that the buyer gets credit with their consent, or you pay them another way that NightHall records.

Fees on a refund

A processed refund does not return the ticket fee, because the work was done. A full event cancellation credits that event's per-ticket fees against the next invoice. The processor's own fee is never returned, whoever asks.

VAT on the fee

Dutch organizers pay 21 percent VAT on NightHall fees, so a €0.20 ticket fee becomes 0.242 euros. EU businesses with a valid VAT number get the reverse charge.

Questions about money

Does NightHall hold my sales proceeds?
No. Each sale is charged on your own connected payment account, and payouts go to you within days with no hold. NightHall cannot hold payouts on your account; that is structure, not policy.
What happens when a buyer asks for money back a year later?
An iDEAL refund only works within 180 days of the original payment. After that the buyer gets credit with their consent, or you pay them another way that NightHall records.
Who answers the buyer about money?
You do. The organizer answers for the event, the terms and the refund policy, and NightHall records what was said.
How do I explain the numbers to my accountant?
With the accounting export, the monthly statement, VAT per ticket type and the fee invoices with reverse charge. Every euro traces to the charge it came from.
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