Help
Bought a ticket? The organizer answers you: their name is on the event page, your order page and your receipt. Organizers find every article below.
To find an article, use your browser's find command on this page. Each title and description is written out below.
Getting started
Add a venue and its capacityAdd the venue of an event and the number of places it holds, which limits how many tickets you can sell.
Connect your payment accountConnect the payment account that receives your buyers' money, before any ticket goes on sale.
Create your first eventCreate an event with a name, its dates and a venue, and see what it still needs before tickets sell.
Set up your organizer accountCreate your organizer account and tell NightHall who sells the tickets.
Get an event on saleWork through the steps the event overview lists, then put its ticket types on sale.
Invite your teamInvite colleagues to your organizer account and give each one the role they need.
Selling tickets
Add a ticket typeCreate a ticket type with its name, its capacity, its price and its VAT rate, and put it on sale.
Set early-bird pricesGive a ticket type several price tiers, such as an early-bird price that ends on a date or a quantity.
Hold places back for guests and crewKeep places out of the sale for guests and crew, and release them when they are needed.
Sell tickets at the box officeOpen a box-office shift, sell tickets at the counter, and close the shift with the drawer count.
Share the event pageSend buyers to the event page, where they buy tickets without creating an account.
Money and payouts
Answer a payment disputeSend the evidence for a disputed payment to the bank before its deadline.
Close a payment mismatchExplain why NightHall and the payment processor show different amounts, and close the case.
Give your accountant the monthDownload the monthly money file for your accountant, with the reason it left NightHall recorded.
Read a monthly statementRead one month of money under each kind of sale, refund and fee, and open the figures behind it.
When does my money arrive?See the next payout, the payments it covers and the date it reaches your bank.
Changes and refunds
Cancel an eventCancel an event that will not go ahead, and follow each refund until every buyer is repaid.
Change the name on a ticketMove a ticket to another person by changing its holder's name, email and language.
Tell buyers the event has changedDeclare a change to an event so every buyer is told and can choose a refund.
Return a ticketHand a ticket back on your order page when the organizer offers returns, and get a refund to your own payment method.
Refund an orderRefund all or part of an order to the buyer's own payment method, with the reason recorded.
Settle a refund the processor refusedGive the buyer a credit or a payment of your own when the processor cannot refund the original payment.
The door
Authorize a scannerAuthorize a scanning device to check tickets at the door, using the key the device shows.
Decide a ticket admitted twiceDecide which admission stands when one ticket was scanned in more than once.
Let in a guest whose ticket will not scanFind a ticket by its holder's name and let the guest in when the scanner cannot read it.
Take a lost scanner out of useRevoke a scanner that is lost, stolen or no longer needed, so it stops scanning at once.
Set up gates and scannersAdd the gates of an event with their opening hours, and decide whether guests can leave and come back in.
Audience
Answer a privacy requestAnswer a request from a person to see their data or to have it erased, within one month.
Check what somebody agreed toSee each purpose a person agreed to, when they agreed and how, and record a refusal.
Find a buyerFind one buyer's order by order number, name or email, and open it.
Send a newsletterWrite a newsletter to the people who agreed to receive that kind of message, and schedule it.
Account and billing
Change your email addressChange the email address your NightHall account uses, and confirm the new address.
Change the language of your messagesChoose the language NightHall uses to write to you, and the language the dashboard shows.
Close your accountClose your NightHall account for good, and see what closing it leaves behind.
Read your NightHall invoicesFind the invoices NightHall sends your organizer for its fees, and read what each one covers.
Troubleshooting
The confirmation email did not arriveCheck where the confirmation email went, and get your tickets sent again.
Find your order without an accountOpen your order page with your order number and email address, with no account needed.
The payment failed at checkoutWhat to do when the bank refuses a payment or the payment times out, and how to try again.
The sign-in link does not workWhat to do when a sign-in link has expired, or when the account area does not open.
My ticket will not scanCheck the ticket and the screen, then ask the door to let you in when the scanner cannot read it.
Common buyer questions
Who do I complain to about a ticket?
The organizer, at the address on the event page or your order page. If they do not resolve it, contact the consumer authority in your country.
Can I return a ticket for a dated event?
Not by law, because event tickets have no withdrawal right. The organizer's return policy decides. Merchandise does have a withdrawal period.
I paid but have no ticket.
Open your order page with your order number and email address, then write to the organizer. They see your order.
Can I get my money back a year later?
An iDEAL payment can only be refunded within 180 days. After that the organizer can give credit or pay you another way.
Where is my data stored?
In the European Union. See the sub-processors for who holds it.