Answers
One question, one direct answer first, then the detail. Every number carries its source and its date.
Cost
'Flat rate: when it breaks even against paying per ticket'Flat rate monthly breaks even at 745 paid tickets a month; yearly at 7,450 a year. Above that, the plan is cheaper than per-ticket fees.
What does iDEAL cost per order?Stripe charges about EUR 0.29 per iDEAL order and NightHall passes it on at cost. The fee counts per order, not per ticket.
What does ticketing cost per ticket in the Netherlands?Dutch ticket sellers charge per-ticket fees plus payment costs. This answer compares published rates and shows the full basket.
Who pays the service fee, the organizer or the buyer?The organizer decides whether to absorb ticketing costs or pass them on inside the ticket price. The buyer never pays a NightHall charge.
Money and payouts
Can a ticketing platform hold my money?Some platforms hold part of ticket income until after the event. NightHall cannot: every sale settles on the organizer's own payment account.
What happens with a refund after 180 days?An iDEAL payment can only be refunded within 180 days. After that the buyer gets credit with their consent, or the organizer pays another way that NightHall records.
Do you get the ticket fee back when you refund an order?A single refunded order keeps the NightHall fee because the sale happened. A fully cancelled event credits that event's per-ticket fees against the next invoice.
When do payouts arrive?Each sale settles on the organizer's own connected payment account and Stripe pays out to the organizer's bank within days. NightHall holds nothing.
Law in the Netherlands
Where is buyer data stored, and who can see it?Buyer data is stored in the European Union with named sub-processors. The organizer owns their audience data and can export it in full.
Must the first price a buyer reads include all fees?Yes. Dutch sellers must show an all-in price from the first screen. VAT and unavoidable costs per ticket sit inside it, and mandatory costs per order stand next to it. Drip fees are not allowed.
Do you need consent before sending a newsletter?Yes. Dutch law requires prior consent for marketing messages, with one narrow exception for existing customers. Consent must be provable.
Who writes the refund policy, and what must it say?The organizer writes the refund policy and answers for it. It should state returns, cancellation, moved dates, and the refund method before the buyer pays.
Can buyers resell a ticket above face value in the Netherlands?The Netherlands sets no price cap on ticket resale. Belgium bans resale above the original price. The organizer's own terms still bind the buyer.
What VAT applies to tickets in the Netherlands?Dutch admission carries 9 percent VAT, NightHall fees carry 21 percent, and the rate follows the country where the event takes place.
Can a buyer return a ticket for a dated event?No, not by law. A ticket for a leisure activity with a specific time or period of performance carries no EU withdrawal right. The organizer's own return policy decides.
The door
The same ticket was scanned twice. Who gets in?The first scan admits. The second scan flags, and the door team decides by identity, not by shouting.
Can you sell tickets at the door on the night?Yes. Box office sales run through the dashboard at the organizer's own price and scan like any other ticket.
What happens to tickets when you cancel an event?Tell every buyer and offer refund or carry-over in one flow. NightHall credits the event's per-ticket fees against the next invoice.
How do you plan entry lanes for a busy door?Separate flows by ticket type, rehearse with the door team, and keep box office apart from entry. No fixed scanners-per-thousand rule is published.
Can the door run without internet?No. The scanner asks NightHall about every code it reads, so the door needs a connection. Plan redundancy instead of offline mode.
What do you do when a ticket will not scan?Check brightness, zoom, and cracks first then the order state. Most failures are the screen, not the ticket.
Switching
Can you export your buyer data when you leave?Yes. Full export of events, contacts, and history leaves with you, with no switching charge and at most two months notice.
How long does switching ticketing platforms take?About ten minutes of work across a four-week timeline: export, import, rehearse, put the next event on sale.
Does switching ticketing platforms cost anything?No. There is no switching charge, and the overlap costs one month of the old contract at most with a 30-day transition.
What can you import from your current ticket seller?Events, ticket types, prices, buyer lists with consent records, and order history. The importer reads exports from four named platforms or a spreadsheet.
NightHall itself
Can you change NightHall plan later?Yes. Pay as you go has no contract, and Flat rate runs monthly or yearly. Move when the volume says so.
What is the NightHall design partner offer?The first ten organizers pay Flat rate at EUR 99 a month for 12 months and switch by hand with the founder.
Do free tickets cost anything on NightHall?Free tickets are free to 2,000 per organizer per year on every plan, then EUR 0.05 each.
How fast does NightHall support answer?Every organizer is answered within one business day. A problem that stops money or the door gets best effort within the hour.
What does NightHall cost?Pay as you go at EUR 0.20 per paid ticket, Flat rate at EUR 149 a month, or Custom from 100,000 tickets a year. Every plan carries every feature.
Sources carry access dates. NightHall figures come from the product position of 14 October 2026.