Glossary

The words on this site, on the dashboard, and in your contracts, defined once. One sentence each.

47 terms. Where the term also names a legal concept, the definition says so and the answer beside it carries the source.

Ticket #: The right to enter one event, sold by the organizer and checked at the door.
Order #: One purchase by one buyer, holding one or more tickets with one payment reference.
Buyer #: The person who buys a ticket from the organizer; never NightHall’s customer.
Organizer #: The seller of the ticket and the party that answers the buyer for the event and its terms.
Face value #: The admission price of the ticket before any service fee the organizer sets.
Service fee #: The organizer’s own fee on top of admission, set by the organizer and shown inside the first price.
All-in price #: The first price the buyer reads, holding VAT and every unavoidable cost.
Payout #: The transfer of settled sales from the organizer’s payment account to the organizer’s bank.
Refund #: A reversal of the buyer’s own original charge, executed by the payment processor.
Credit #: Value with the same organizer the buyer can spend on a later event, taken with the buyer’s consent.
Dispute #: A charge the buyer contests through their bank, also called a chargeback, settled from the organizer’s account.
Return queue #: The organizer’s own queue where a holder hands a ticket back and the freed place sells again.
Resale hold #: A returned ticket kept out of sale until its refund settles, so one place never sells twice.
Early bird #: A cheaper ticket type for fast buyers, ending on a date or a count the organizer sets.
Ticket type #: One named price inside an event, such as general admission, early bird, or VIP.
Capacity #: The number of places one event or room may sell, fixed before the on-sale.
Venue #: The addressed place where the event happens, with its rooms and their capacities.
Gate #: One named entry of a venue with its own scanners and its own queue.
Scanner #: An authorized device that asks NightHall about every code it reads.
Scan #: One reading of one ticket code at one gate, recorded with its time and result.
Door list #: The printed list of buyers per gate, carried as the fallback when the network fails.
Box office #: The desk at the venue that sells tickets on the night, apart from the entry queues.
Presale #: Selling to a named group, such as followers, before the public on-sale.
On-sale #: The moment tickets go open for sale to the named group or the public.
Sold out #: The state of an event or ticket type whose capacity is fully sold, with the waiting list as the next step.
Waiting list #: The ordered queue of buyers who take the next freed place, first asked first served.
Discount code #: A code that lowers the price at checkout by an amount the organizer sets.
Access code #: A code that opens a hidden ticket type or presale without lowering the price.
Gift card #: Prepaid value with the organizer, bought by one person and spent by whoever holds the code.
Loyalty #: Repeat-buyer recognition, such as points or priority presale, set by the organizer.
Referral link #: A personal link that rewards the sharer when a new organizer joins through it.
Promoter link #: A tracked link for one promoter or channel, so the organizer reads what each seller earned.
Invoice #: The organizer’s bill for NightHall fees, carrying VAT or the reverse charge.
VAT #: The tax on the ticket and on the fee; Dutch admission carries 9 percent, NightHall fees 21 percent.
Reverse charge #: EU businesses with a valid VAT number account for VAT themselves instead of paying Dutch VAT on the fee.
Monthly statement #: One month’s sales, payouts, refunds, and fees in one record for the accountant.
Mismatch #: A case where the processor’s amount and NightHall’s record disagree, worked until both agree.
Consent #: The buyer’s provable permission for marketing mail, recorded with time, wording, and channel.
Double opt-in #: Consent confirmed through a link in a first message, proving the address owner asked.
Withdrawal right #: The EU 14-day right to undo an online purchase, which does not cover dated event tickets.
Refund policy #: The organizer’s written rules on returns, cancellation, moved dates, and the refund method.
Terms #: The organizer’s sale conditions the buyer accepts at checkout, including the refund policy.
White label #: The Flat rate extra that removes NightHall attribution and connects the organizer’s own domain.
API #: The machine interface Flat rate organizers use to read and write their own data.
Webhook #: A message NightHall sends the organizer’s system when something happens, such as a sale.
Carry-over #: A ticket moved to the next edition by the buyer’s choice instead of refunded.
Order number #: The reference the buyer quotes to support, opening the order together with the email address.