Platform terms

These terms are between NightHall and the organizer. A buyer is not a party to them. They are published here as a draft position, and what a qualified adviser changes before the first signature is what governs.

The parties

NightHall is operated by one company established in the Netherlands, Litenova Solutions. The customer is the organizer: the business that puts on events and sells admission to them.

The buyer is not a party to these terms. A buyer contracts with the organizer, whose own sale terms govern that purchase.

What NightHall provides

NightHall provides the platform: the webshop a buyer buys through, the tools the organizer sells and admits with, and the records of both. It is provided as a service, on the plan the organizer selected.

NightHall is not the seller of any ticket. The organizer, acting as seller, is the party to every charge, and the charge is taken against the organizer's connected account at the payment processor. NightHall does not hold the organizer's money at any point. A refund is a reversal against the original charge, executed by the processor, and NightHall cannot advance money it does not hold.

What the organizer is responsible for

The organizer is responsible for the event, for what they sell, for the price and tax they set, and for answering their own buyers. They are responsible for the sale terms, the cancellation policy and the privacy notice they publish.

NightHall may suggest a VAT rate for what the organizer sells, taken from the rates the tax authority of the organizer's country publishes. A suggestion is guidance, not tax advice. The organizer chooses the rate they charge and stays responsible for it, whether or not they accept the suggestion. NightHall refuses a rate the organizer's country does not have, and that refusal does not confirm that a permitted rate is the right one.

The organizer is the controller of the personal data their buyers give. NightHall processes it for them, under the data processing agreement.

Fees

NightHall charges a platform fee on each sale, at the rate the organizer's plan states, collected on the charge. Where the plan carries a monthly subscription, it is collected from the organizer's own payment method. Every price excludes VAT.

A processed refund does not return the per-ticket fee, because the work was done. A full event cancellation credits that event's per-ticket fees against the next invoice. A chargeback the organizer loses is the organizer's cost, and NightHall's fee on that sale is reversed with it. The payment processor's own fee is never returned, whoever asks.

The rate can change with thirty days' notice. A change does not apply to a sale already made. Payment processing fees are the processor's, debited from the organizer's account at the processor's price, and NightHall adds no margin to them.

Availability and support

NightHall answers a support request within one business day. Anything that stops money moving or stops a door working gets best effort within the hour. A defined support response window during on-sale and event windows is a Pro plan entitlement.

NightHall states no availability percentage. What it states instead is what happens when something fails. Every failure an organizer can act on is visible on a screen, and every recovery path is drilled.

Suspension

NightHall may stop an organizer from selling for three reasons. A legal obligation to. A requirement from the payment processor. Something being sold that NightHall cannot be part of. A suspension is notified with the reason. An organizer's records stay intact during a suspension, and money already taken stays the organizer's to refund.

Ending the agreement

The organizer may stop at any time. NightHall keeps the records the law requires it to keep and deletes the rest under the retention policy. NightHall may end the agreement with thirty days' notice, and immediately for the reasons under suspension. Events already on sale are seen out, because a buyer who paid holds a ticket.

Liability

NightHall's liability for any claim is limited to the platform fees the organizer paid NightHall in the twelve months before it. Nothing limits liability that cannot be limited in law. NightHall is not liable for the event itself or for what the organizer sells. That includes a decision the organizer takes with what the platform tells them.

Changes to these terms

A version of these terms is published and kept. An organizer's acceptance records which version they accepted, and a new version needs a new acceptance for the terms to apply.

Law

Dutch law governs. The courts of the Netherlands have jurisdiction.

Status of this page

This text is a draft, not advice. It says what NightHall does, in the order a lawyer needs it, and a qualified adviser reviews it before it is signed. Every statement here is checkable against the platform, which is the point: a term nobody can verify is a term nobody should sign.