How do you plan entry lanes for a busy door?
Separate flows by ticket type, rehearse with the door team, and keep box office apart from entry. No fixed scanners-per-thousand rule is published.
Separate the flows: one lane per ticket type or gate, box office apart from entry, and a rehearsal with the door team before the first on-sale. No fixed scanners-per-thousand rule is published, so plan from your own rehearsal counts.
A door fails on mixing, not on speed. General admission, guest list, and box office buyers in one queue block each other, and every question asked at the scanner stops the line. Split the lanes, sign them before the queue forms, and put the box office where its queue cannot merge with entry.
Staff the lanes with authorized scanners: each scanner is authorized and revocable per device, so a lost phone loses access without losing the gate. One spare device per gate covers the failure that always arrives at peak.
Rehearse with counts. Sell test tickets, scan them at the set-up door, refund one, and time a hundred entries. Your own count per lane per hour is the only staffing number worth trusting, because halls, crowds, and age checks differ. The door plan checklist on the resources page carries the full setup.
Sources
Scanner authorization (apps/site/content/help/en/authorize-a-scanner.md; apps/site/content/help/en/set-up-gates-and-scanners.md). Checked 14 October 2026.
Applies to: the Netherlands, checked 14 October 2026. No industry scanners-per-thousand figure with a source exists; this answer states none.
Applies to: Netherlands, checked 14 October 2026