How fast does NightHall support answer?

Two clocks, matched to damage. A stopped door or stuck payouts cost money by the minute, so they jump the queue any hour the event runs. Everything else, questions about prices, exports, wording, or settings, is answered within one business day.

Flat rate adds priority support: the same clocks, a shorter queue. Self-service covers the rest. The help centre answers every procedure with numbered steps, and the status page shows whether the platform is the problem before anyone writes in.

Write in with the order number and the event name. Support answers with the record, not from memory, and the record is what makes one business day enough. On event nights the door clock rules. A scanner that refuses every code is a money-and-door problem, and a question about next month's prices is not. Name which one it is in the first line so the queue sorts itself.

Sources

Support posture (apps/site/data/site.json support.base). Checked 14 October 2026.

Applies to: the Netherlands, checked 14 October 2026. NightHall answers organizers; organizers answer their buyers.