NightHall vs Innercrowd
Innercrowd is not a ticket seller, so this page compares a stack, not a ticket. The Engagement Platform starts at €79.00 a month on a 12-month contract, against a fan club, audience campaigns and presales included in every NightHall plan. Beside any ticket seller, Innercrowd is a second bill. Inside Flat rate, that part of the stack costs nothing extra.
The stack at 12,000 tickets a year, excluding VAT
WeTicket at €0.30 a ticket plus Innercrowd from €79.00 a month, against one Flat rate yearly plan with Stripe iDEAL at cost. Checked 14 October 2026.
| Year | Ticket seller plus fan tool | One Flat rate plan | Gap |
|---|---|---|---|
| 12,000 tickets across 12 events | €4,548.00 | €2,882.00 | €1,666.00 |
Payouts
Innercrowd moves no money: it is a fan platform, not a ticket seller. Payouts are set by whichever ticket seller you pair it with. NightHall settles each sale on your own Stripe account, and NightHall holds nothing back.
Refunds and chargebacks
Innercrowd handles no refunds: there is no charge to reverse. On NightHall a refund reverses the buyer’s own charge. A processed refund keeps the platform fee, because the sale happened. A full event cancellation credits that event’s per-ticket fees against the next invoice.
Features, side by side
| Capability | NightHall | Innercrowd |
|---|---|---|
| Online ticket shop | Included on every plan | None: not a ticket seller |
| Door scanning | Scanner, gates, guest lists and a printed door list that works offline | None: not a ticket seller |
| Fan database and segmentation | Contacts, segments and spend on every plan | Fan database and segmentation included |
| Email and chat campaigns | Campaigns and automations on every plan | Email and WhatsApp campaign tools, WhatsApp at Meta rates |
| Presale campaigns | Presale windows, pre-registration, access codes and waitlist on every plan | Pre-sale campaigns listed |
| Fan club memberships | Included on every plan | Ambassador product from €1,750.00 |
| Resale and returns | Return queue at your own price, refund on the buyer’s own charge | None: not a ticket seller |
| Money and payouts | Every sale settles on your own Stripe account, with an accounting export | None: not a ticket seller |
When to stay with Innercrowd
Stay when Innercrowd already runs your presales and your ticket seller stays beside it. Stay when WhatsApp campaigns carry your sell-out, or when the ambassador product recruits your crowd.
Replacing the fan-tool bill
There is no Innercrowd switching guide, because there is no ticket inventory to move. Audience export works the same way: export contacts with consent states, import them, and run the next presale from NightHall.