Hold places back for guests and crew
Keep places out of the sale for guests and crew, and release them when they are needed.
Some places are not for sale. Guests, crew and artists need places too. A held place leaves the sale until you release it. Anna Klein holds ten places in Rotterdam Rave for the Harbour Events crew before the sale opens.
- Open the event and go to Tickets.
- Under Capacity, press Hold Places Back on the capacity the places come from.
- Choose the ticket type.
- Type how many places to hold.
- Say who the places are for.
- Press Hold Them Back.
The held places appear under Places Held Back. Buyers cannot buy them while they are held.
To release a held place, open Places Held Back and release the places. They return to the sale at once.
A place you give away is recorded as a guest grant on an order. The dashboard lists every guest grant under Guest list.
Held places count against the capacity. You cannot reduce the capacity below the places sold or held.