What happens to tickets when you cancel an event?
Tell every buyer and offer refund or carry-over in one flow. NightHall credits the event's per-ticket fees against the next invoice.
Tell every buyer at once and offer each one a refund or a carry-over to the next edition in one flow. NightHall credits that event's per-ticket fees in full against the next invoice.
Cancellation runs in three steps. Declare the change first: one message to every buyer, naming the reason and the two choices. Then settle each answer: refunds reverse each buyer's own charge on the organizer's account, and carry-overs move the ticket to the next edition by choice. Then close the accounts with the record intact: every message, every refund, every carry-over.
Day-of cancellations happen. Defqon.1 was cancelled on 26 June 2026 after a code red weather warning, with tens of thousands of guests on site. More than 75 percent of buyers chose the next edition over a refund. The carry-over choice is what saves the season.
Refunds past the 180-day iDEAL window settle by credit with consent or a recorded payment. State that in the first message so nobody waits for a reversal that cannot come.
Sources
Cancellation procedure (apps/site/content/help/en/cancel-an-event.md; apps/site/content/help/en/declare-event-change.md). Defqon.1 2026 case and carry-over figures (.litespec/intent/countries/netherlands.md). Fee credit (.litespec/intent/money/pricing.md).
Applies to: the Netherlands, checked 14 October 2026. The organizer answers the buyers; NightHall keeps the record.
Applies to: Netherlands, checked 14 October 2026