What happens with a refund after 180 days?

A ticket sold a year before a festival outruns the window, so this is a normal case, not an edge. A refund inside the window is a reversal against the buyer's own original charge on the organizer's account, executed by Stripe. NightHall needs no bank details from a buyer, because it never pays one.

Past the window there are two fallbacks, in this order. Credit from the same organizer, taken with the buyer's consent. Or an out-of-band payment the organizer makes themselves, which NightHall records so the accounts stay complete. Every buyer gets a refund-or-carry-over choice in one flow, and the carry-over moves the ticket to the next edition by choice.

Each payment method has its own refund window. Stripe states 180 days for iDEAL | Wero payments, and lists 730 days for Wero payments from customers in Belgium, France and Germany. Stripe also tells businesses to move from iDEAL to Wero during 2026 and 2027. Check the page again before you promise a Dutch buyer a longer window. For other methods, such as cards, check the refund rules of the method before you promise a date. Each payment method shows its refund window at the time, so the door and support answers match what the method allows.

Sources

Stripe, iDEAL | Wero payments: "can be refunded up to 180 days after the original payment" (https://docs.stripe.com/payments/ideal, read 14 October 2026). Stripe, Wero payments: 730 days (https://docs.stripe.com/payments/wero, read 14 October 2026). Stripe, refund and cancel payments: a refund goes only to the original payment method (https://docs.stripe.com/refunds, read 14 October 2026). A failed refund needs an alternative way to repay the customer. NightHall position (.litespec/intent/research/payments.md; .litespec/intent/countries/netherlands.md).

Applies to: the Netherlands, checked 14 October 2026. NightHall records the fallback; the organizer answers the buyer.