Do you get the ticket fee back when you refund an order?
A single refunded order keeps the NightHall fee because the sale happened. A fully cancelled event credits that event's per-ticket fees against the next invoice.
A processed refund of one order does not return the NightHall ticket fee, because the work was done. A full event cancellation credits that event's per-ticket fees against the next invoice.
The line is whether the sale happened. One buyer asking for money back does not undo the checkout, the ticket issue, the delivery, or the support around it, so the EUR 0.20 fee on those tickets stands. The processor's own fee is never returned either, whoever asks.
A cancelled event is different. Nothing took place, so NightHall refunds its platform fee in full for that event by crediting it against the next invoice. The organizer still refunds each buyer against their own charge, and the organizer communicates the cancellation and the choice of refund or carry-over.
Design the refund policy around this. State before the sale that single-order refunds keep the fee and that cancellation returns everything including fees. NightHall records what was said, and the organizer answers for it.
Sources
Fee-on-refund and cancellation terms (.litespec/intent/money/pricing.md rules requirement/three-plan-pricing.cancellation-refunds-fee; apps/site/src/copy/money.ts). Checked 14 October 2026.
Applies to: the Netherlands, checked 14 October 2026. Prices exclude VAT.
Applies to: Netherlands, checked 14 October 2026