Who pays the service fee, the organizer or the buyer?

Dutch law requires one all-in price from the first screen, including VAT and unavoidable costs. The ACM has enforced this against online ticket sellers since 2017. Costs therefore sit inside the price the buyer reads first, never as a fee added later in the flow.

That rule decides the shape: the organizer names one price, and inside it they carry whatever the sale costs them. NightHall takes its EUR 0.20 ticket fee on the charge at the moment of sale. Stripe debits its own payment fee from the organizer's connected account at its own price. Whether the organizer absorbs both or folds them into the ticket price is a commercial choice. It lives with the organizer as data, not in NightHall's code.

NightHall refuses a buyer-facing platform fee entirely. The buyer pays the organizer's own price, including the organizer's own service fee where the organizer sets one. There is no line on any receipt that names NightHall to a buyer.

Worked example

Harbour Events prices Rotterdam Rave at EUR 45 admission with a EUR 5 service fee. The buyer reads EUR 50 all in from the first screen. Inside that EUR 50, Harbour Events carries the EUR 0.20 NightHall fee and the share of the EUR 0.29 Stripe order fee.

Sources

ACM, ticket prices for concerts, theatre and festivals (https://consument.acm.nl/prijzen-en-kosten/prijzen/prijsweergave-online-tickets-voor-evenementen, read 14 October 2026). Total price before purchase: Directive 2011/83/EU article 6(1)(e) (https://eur-lex.europa.eu/eli/dir/2011/83/oj) and Burgerlijk Wetboek 6:230m(1)(e) (https://wetten.overheid.nl/BWBR0005289/2026-07-16, read 14 October 2026).

Applies to: the Netherlands, checked 14 October 2026. NightHall takes its fee at sale on the organizer's charge; see the money page for the five movements.