Answer a privacy request
Answer a request from a person to see their data or to have it erased, within one month.
A person can ask what you hold about them, or ask you to erase it. You decide these requests as the controller of your buyers' data. The law gives you one month to answer.
- Open Privacy Requests.
- Open the request. Check that it comes from the person themselves.
- To answer a request to see their data, type their email address and the reason. Press Find their data.
- Press Download as a File and send the file to the person.
- To answer a request to be forgotten, press Erase. Tick that you checked the request, and press Erase again.
- To refuse, press Refuse, choose the legal ground and explain it to the person.
Each answer is recorded with your name, the time and the reason.
Erasure removes what the law allows you to remove. Some records, such as a tax invoice, must be kept for the period the law sets.
Read Check what somebody agreed to to see which messages a person chose.