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Change the name on a ticket

Move a ticket to another person by changing its holder's name, email and language.

A ticket belongs to a holder. The holder is the name the door checks against. You can change the holder before the event. Nina Marek, who answers the mail for Harbour Events, makes this change when a buyer asks for it.

  1. Open the order in the dashboard.
  2. Open the Tickets tab.
  3. Press Change Holder beside the ticket.
  4. Enter the new holder's name, email address and language.
  5. Press Change the Holder.

The new holder receives the ticket by email. The previous holder's copy stops working.

Each change is recorded on the order with the time and the person who made it.

To send the ticket again to the same holder, press Send the Tickets Again at the top of the order. Every ticket then gets a new code, and the earlier copies stop working.

Check the spelling of the name before you press Change the Holder. The door checks tickets against this name, so a wrong spelling can stop a guest at the gate.