Close a payment mismatch

A mismatch is a case where NightHall's record of a payment and the processor's record disagree. No amount is edited. A person explains the difference, and the explanation closes the case. Sara Lang works these cases for Harbour Events at the end of each month.

1. Open Money and choose Mismatches.
2. Open the case. It shows both amounts and the difference between them.
3. Find out why the amounts differ. Check the payment in the processor's dashboard if needed.
4. Press Explain.
5. Write what explains the difference. For example, a partial refund that was entered twice.
6. Press Close the case.

To hand a case to a colleague, press Assign, choose the person and press Assign.

The explanation stays on the case. Nobody can delete it, so write it for an auditor.

If the difference is an error at the processor, contact the processor. Do not edit the amount in NightHall.

A case stays open until someone explains it. An open case does not change any payout or any amount.