Connect your payment account
Connect the payment account that receives your buyers' money, before any ticket goes on sale.
Buyers pay into your own payment account with our payment processor. NightHall never holds that money. The processor pays it into your bank account on a payout schedule.
- Open Settings and choose Payments.
- Press Set up payments and choose the country of your company.
- Press Create the account and open the link to the processor.
- Give the processor your company details, the people behind it and your bank account.
- Return to the dashboard and press I finished; check again.
Your event cannot go on sale until the account can take payments. Getting Started lists this step as open until it is done. Tom Berg connects the Harbour Events account before Anna Klein publishes the first event.
The processor is still waiting for something if the step stays open. Read what the processor asks for in its own words, on Payments. Finish it on the processor's pages, then press I finished again.
You need a role that allows you to manage the merchant account. Ask the person who owns the organizer account if the button is missing.
Once the account is connected, the processor shows every payment, payout and refund. NightHall records the same figures. See When does my money arrive?.