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Find a buyer

Find one buyer's order by order number, name or email, and open it.

Buyers often write to you without the event name. You can find their order from what they tell you.

  1. Open Orders in the dashboard.
  2. Type the order number, the buyer's name or the email address they ordered with.
  3. Press Search.
  4. Each match names the event it was for. Press the order number to open the order.

To see the orders of one event only, open the event and go to Orders. The same search works there.

To go through older orders, clear the search and press Older under the list. Press Newer to come forward again.

Opening a buyer's record is recorded with your name and the reason you give. Give the real reason, such as answering a support question. Nina Marek writes "answering a support question" when Emma Nowak asks about her two tickets.

To look at everything one address has agreed to, open Contacts. Narrow the search with the event, membership or purpose filter. Then read Check what somebody agreed to.