Find your order without an account

You do not need an account to buy a ticket, and you do not need one to find your order. Your order number and the email address you bought with are enough. Emma Nowak buys two tickets for Rotterdam Rave without an account, and finds her order again from the confirmation email.

1. Open the link in your confirmation email. It opens your order page.
2. If you lost the link, go to the order lookup on the event page.
3. Type your order number and the email address you bought with.
4. Press Find my order.

Your order page shows what you bought and paid, your tickets and the state of any refund.

If the lookup does not find your order, check the order number. It starts with the event's own prefix. Check the email address for a typing error.

If the order still does not appear, write to the organizer. Give the order number and the name of the event. The organizer can see your order.

Keep the confirmation email until the event is over. It holds the link you need on the night.