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The payment failed at checkout

What to do when the bank refuses a payment or the payment times out, and how to try again.

A payment can fail at checkout. The bank can refuse it, or the payment can time out. Your places are held for a short time while you try again.

  1. Read the message on the checkout page. It says why the payment did not go through.
  2. Check the card or the bank app for a pending payment. A pending payment is not yet paid.
  3. Try again with the same payment method, or choose another one.

The places are held for a short time only. If the hold ends, the places return to the sale and you must start again.

If the bank shows the amount as taken, but the order does not appear, wait a little. The order appears once the processor confirms the payment.

If the payment was taken twice, write to the organizer. Give the order number and the bank line. The organizer can settle it.

Emma Nowak tries her second payment with iDEAL when the first one times out. Only one of the two payments becomes an order, and the other is returned by the processor.

Do not pay the same order again while a payment is still pending. Wait for the processor to confirm the first one.