Take a lost scanner out of use

A scanner that is lost or stolen can scan tickets for anyone who holds it. Revoke it as soon as you know. A revoked scanner stops scanning at once. When Leo Diaz reports that the device for Main entrance 2 is missing, Max Roth revokes it from Door setup.

1. Open Door setup.
2. Press Revoke beside the scanner.
3. Say why you revoke it, for example lost on the night.
4. Press Revoke it.

The scanner stays in the list with its state and reason. Revoking cannot be undone. Authorize a new scanner for a device that returns. See Authorize a scanner.

Check the admissions made by the scanner before you revoke it. They are kept, and they stand.

Tell the door lead and the organizer team at once. A lost device can also hold tickets that people have not yet scanned.

Note the time of the report in the reason. The reason stays on the record with the scanner.