Settle a refund the processor refused
Give the buyer a credit or a payment of your own when the processor cannot refund the original payment.
The processor refuses some refunds. A payment method has a time limit, and a refund after that limit fails. A refund can also fail for a reason at the bank.
- Open Refunds and choose Could not be paid above the list.
- Open the order with the failed refund.
- Press Settle Another Way beside the failed refund.
- Choose how you settled it: a credit for the buyer, or a payment you made yourself.
- Enter your reference, such as a bank transfer number.
- Press Record It.
The record shows the settlement with your name and reference. NightHall does not move the money. You pay the buyer outside NightHall.
If the refund was only temporarily refused, press Try the refund again beside the order first. A payment that is too old fails again.
Sara Lang records each settlement on the order with her reference.
Give a credit only when the buyer agrees to it. The buyer can ask for money back instead.