Answer a payment dispute
Send the evidence for a disputed payment to the bank before its deadline.
A buyer's bank can ask about a payment. This is a dispute. The bank sets a deadline for your answer. A late answer loses the dispute. Sara Lang answers the disputes for Harbour Events as they arrive.
- Open Money and choose Disputes.
- The disputes list the soonest deadline first. Open the one you need to answer.
- Press the order number beside the amount to read the order.
- Press Send evidence to the bank.
- Write what the order shows: placement, the agreed terms, delivery and any scan.
- Tick that this is your only answer.
- Press Send it.
Answer each dispute once. The bank reads your first answer as final.
If the buyer asks for a refund instead of a dispute, refund the order. See Refund an order.
The processor decides the outcome of a dispute. NightHall records the answer and the outcome.
Write each answer from the order alone. Do not add facts you cannot show from the order or the door log.