Refund an order
Refund all or part of an order to the buyer's own payment method, with the reason recorded.
A refund returns money to the buyer's own payment method. The processor reverses the buyer's original charge on your payment account. NightHall never pays a buyer directly.
- Open the order and go to the Refunds tab.
- Press Refund.
- Check the amount and choose the reason.
- To refund some lines only, choose Refund Part of the Order inside the dialog.
- Press Refund It.
The refund appears in the list with its state. A refund that fails shows what to do next. Sara Lang refunds Emma Nowak's second ticket this way, with the reason recorded on the order.
A refund on a payment older than 180 days can fail. Some payment methods do not allow refunds that old. Settle that refund another way. See Settle a refund the processor refused.
The buyer receives a message when the refund is made. The money reaches the buyer's bank after the processor completes the reversal.
To see every refund across your orders, open Refunds from the Orders page. Choose Waiting for you to find requests nobody has answered yet.