Cancel an event

Cancel an event that will not happen. Cancelling refunds every paid order to the buyer's own payment method. Follow the refunds until nobody is owed.

1. Open the event and press Cancel Event.
2. Write the reason buyers will read.
3. Say what buyers get back.
4. Tick the acknowledgement that every paid order is refunded.
5. Press Cancel It.

Every paid order is refunded on the buyer's own payment. A refund that fails appears under Refunds. Open the order and settle it with a credit or a payment of your own. Then press Record what was agreed beside the order.

To try a refund again, press Try the refund again beside the order. A payment that is too old fails again.

Sara Lang, who handles refunds for Harbour Events, follows this list until no order is owed.

To move the date instead, declare a change. See Tell buyers the event has changed.

An event with no tickets sold can be abandoned from its overview. Abandon works only while no ticket is sold.