Tell buyers the event has changed

A change is a move of the date, the venue or the program. Every buyer must hear about it. A declared change tells each buyer what changed and what they can do.

1. Open the event and go to Messages.
2. Under Changes to the Event, press Declare a Change.
3. Say what changed, for example the new start time.
4. Say what buyers are told and what they can do.
5. Confirm, then press Declare the change.

Every buyer receives the change in their own language, with a refund among the options.

Buyers who choose a refund appear under the change. Open the change to see who answered and what they chose.

Work the buyers who did not answer before the event. Unanswered buyers become complaints. To refund a buyer who chose a refund, press Submit the refund beside the answer.

The Harbour Events change for Saturday 18 April 2026 is declared the same way, so every buyer is told.

To cancel the event instead, read Cancel an event.