Try the demo(opens in a new tab)
Menu
Try the demo(opens in a new tab) Start free(opens in a new tab) Log in(opens in a new tab)

The confirmation email did not arrive

Check where the confirmation email went, and get your tickets sent again.

The confirmation email holds your tickets and the link to your order page. It can take a few minutes to arrive. It can also land in another folder. Emma Nowak, who bought two tickets for Rotterdam Rave on her phone, waited ten minutes before she checked her folders.

  1. Wait ten minutes. Then check your spam and promotions folders.
  2. Search your inbox for the event name or the order number.
  3. Check that you bought with the email address you expect.

If the email is still missing, find your order without an account. See Find your order without an account.

Ask the organizer to send the tickets again. The organizer presses Send the Tickets Again on the order. The tickets are sent to the holder's email address. Every ticket gets a new code, and the earlier copies stop working.

If the address on the order is wrong, ask the organizer to change the holder. The organizer can change it on the order.

Write down the order number before you contact the organizer. It is the fastest way to find your order.