My ticket will not scan
Check the ticket and the screen, then ask the door to let you in when the scanner cannot read it.
A ticket that will not scan is usually a screen problem. Try these steps at the entrance, one at a time.
- Turn the screen brightness up. Hold the phone flat, with the code in view.
- Check that the ticket is for this event and this day.
- Open the ticket again from your confirmation email. Do not use an old screenshot.
- Ask the door staff to scan the code once more.
If the code still does not scan, tell the door staff your name. The staff can find your ticket by its holder's name and let you in. At Rotterdam Rave, Leo Diaz at the main entrance does this with Max Roth's approval.
A ticket that was sent again has a new code. The earlier copies stop working. Use the newest copy from your order page.
Keep your order page open until you are inside. Read Find your order without an account if you cannot open it.
Bring the order number with you. The door can look up the ticket with it when the name does not match.